Terms of Service

Last updated: 11 May 2026

These Terms govern your use of Aikairo (the “Service”), provided by Cérès Growth Marketing, SAS au capital de 100 €, RCS Paris 839 791 324, 128 rue La Boétie, 75008 Paris, France (“we”, “us”) to you or the legal entity you represent (“you”, “Customer”). By creating an account you accept these Terms. If you do not, do not use the Service.

Aikairo is sold to businesses. If you are a consumer (i.e. acting outside of any trade, business, or profession), do not subscribe — we cannot provide consumer-grade refunds or right-of-withdrawal guarantees under these Terms.

1. The Service

Aikairo captures marketing touchpoints on your website, attributes them to your HubSpot contacts and deals using multi-touch attribution models, and surfaces dashboards, alerts, and AI- generated insights. The feature scope is described on the marketing site and may evolve.

2. Account

You must provide accurate registration details and keep them up to date.
You are responsible for all activity that happens under your account, including actions taken by your team members.
You agree to keep your access credentials confidential and to notify us promptly of any unauthorised use.

3. Subscription & payment

Plans are billed monthly in advance via Stripe. The plan you select sets a soft monthly cap on identified leads (Free 100 / Starter 1 000 / Growth 5 000 / Pro 25 000). Overages do not block the Service; we will notify you and propose an upgrade.
Prices exclude VAT, which is added at the rate applicable to your billing country. EU B2B customers with a valid VAT number are billed under the reverse-charge mechanism.
Failed payments retry for 14 days; if all attempts fail the Service is paused but your data is preserved for 90 days.
You may cancel at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period; no pro-rated refund is owed.

4. Free plan & trials

The Free plan is provided at our discretion and may be limited, rate-shaped, or discontinued without notice. Trial offers (if any) end at the date stated at signup; we will not auto-charge unless you explicitly select a paid plan.

5. Acceptable use

Do not use Aikairo to track end-users without a lawful basis. You are responsible for obtaining consent where required by the ePrivacy Directive and for surfacing the tracker in your cookie banner.
Do not attempt to reverse-engineer, decompile, or extract the source of the Service beyond what is permitted by mandatory law.
Do not flood the Service, probe for vulnerabilities outside a disclosed responsible-disclosure programme, or use it to process special-category data (health, biometrics, criminal records, sexual orientation, etc.) under Art. 9 GDPR.
Do not resell the Service or expose it to third parties as your own product without a written reseller agreement.

6. Customer Data

You retain all rights to the data you push into the Service (“Customer Data”). You grant Aikairo a non-exclusive, world-wide, royalty-free licence to host, process, transmit, display, and otherwise use Customer Data strictly as necessary to provide the Service. Our role under the GDPR for Customer Data is set out in the Privacy Policy.

7. Confidentiality

Each party agrees to treat the other’s non-public information as confidential and to use it only to perform under these Terms. Standard exceptions apply (information that becomes public other than through breach, information independently developed, information required by law).

8. Service availability

We target 99.5 % monthly uptime for the dashboard and 99.9 % for the tracker ingestion endpoint, calculated excluding scheduled maintenance announced at least 48 hours in advance. No SLA credit is owed unless an enterprise SLA addendum has been signed.

9. Warranties & disclaimers

The Service is provided “as is” and “as available”. We disclaim, to the maximum extent permitted by law, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that attribution numbers are exact representations of marketing performance — attribution is, by nature, a modelled estimate.

10. Limitation of liability

To the maximum extent permitted by law, Aikairo’s aggregate liability for any claim arising out of or relating to these Terms is capped at the fees you paid for the Service in the twelve (12) months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data. Nothing in these Terms excludes liability that cannot be excluded under mandatory law (gross negligence, wilful misconduct, death or personal injury caused by negligence).

11. Indemnification

Each party will indemnify the other against third-party claims to the extent caused by the indemnifying party’s breach of these Terms, subject to prompt notice, sole control of the defence by the indemnifying party, and reasonable cooperation by the indemnified party.

12. Suspension & termination

We may suspend or terminate the Service immediately if you materially breach these Terms (including unpaid invoices, abuse, or unlawful use) or if continuing the Service would expose us to legal risk.
You may terminate at any time by deleting your account in Settings. We will purge your workspace data within 30 days, subject to billing-record retention obligations.

13. Modifications

We may update these Terms. Material changes will be notified by email to the workspace owner at least 30 days before they take effect. Continued use of the Service after that date is acceptance.

14. Governing law & jurisdiction

These Terms are governed by French law, excluding its conflict-of-laws rules. The courts of Paris, France have exclusive jurisdiction, subject to any mandatory consumer protection rule that would grant jurisdiction elsewhere.

15. Contact

Questions, notices, or service of process: guillaume@ceres.agency. Full company details on the Imprint page.

Last updated: 11 May 2026

3. Subscription & payment

Plans are billed monthly in advance via Stripe. The plan you select sets a soft monthly cap on identified leads (Free 100 / Starter 1 000 / Growth 5 000 / Pro 25 000). Overages do not block the Service; we will notify you and propose an upgrade.

Prices exclude VAT, which is added at the rate applicable to your billing country. EU B2B customers with a valid VAT number are billed under the reverse-charge mechanism.

Failed payments retry for 14 days; if all attempts fail the Service is paused but your data is preserved for 90 days.

You may cancel at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period; no pro-rated refund is owed.

5. Acceptable use

Do not use Aikairo to track end-users without a lawful basis. You are responsible for obtaining consent where required by the ePrivacy Directive and for surfacing the tracker in your cookie banner.

Do not attempt to reverse-engineer, decompile, or extract the source of the Service beyond what is permitted by mandatory law.

Do not flood the Service, probe for vulnerabilities outside a disclosed responsible-disclosure programme, or use it to process special-category data (health, biometrics, criminal records, sexual orientation, etc.) under Art. 9 GDPR.

Do not resell the Service or expose it to third parties as your own product without a written reseller agreement.

6. Customer Data

9. Warranties & disclaimers

10. Limitation of liability

12. Suspension & termination

We may suspend or terminate the Service immediately if you materially breach these Terms (including unpaid invoices, abuse, or unlawful use) or if continuing the Service would expose us to legal risk.

You may terminate at any time by deleting your account in Settings. We will purge your workspace data within 30 days, subject to billing-record retention obligations.